Secret Shopping Evaluation

Discreet and in-depth secret shopping process to evaluate your property’s health food offering and protocols on 200+ parameters

Want to test your current offerings for specific dietary needs and current food trends to ensure you are attracting the modern, health-conscious traveler to your establishment? Let Wholesome Lux shop your property and see how you handle guests’ needs and requests in comparison with your key competitors.

This dynamic and venue-customized service will provide you with the most tailored feedback and will focus on:

  • Food offering (does it match the current dietary trends and needs?)
  • Service quality approach with guests on special diets
  • Staff and management competency on special diets and health food trends
  • Operational Procedures (Check In, Registration, Ordering)

    The audit begins with an analysis of your operations from a bottom-line perspective. Before ever arriving at your venue, we will analyze your food services and menus and develop a thorough understanding of your offerings.

    Once onsite, we will interact with key staff members, observe service and kitchen functions in action, attend meetings (if applicable) between managers and staff and, using our 200+ parameter protocol, we’ll diagnose your property and draw a clear picture of where you are at today with respect to the latest dietary needs and trends.

      Get in Touch

      To start a conversation with Wholesome Lux and
      harness best-in-class practices to raise the dining
      performance of your hotel or resort, please fill out the
      form and we’ll get right back to you